Introduction

Foxcare Mobile Service ("Foxcare", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website thefoxcare.com, contact us, or bring your device for repair at our service centre in Palayamkottai, Tirunelveli.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you fill our contact form, booking form, or WhatsApp us, we collect your name, phone number, email address, device model, and the nature of the repair issue. This information is used solely to process your repair request and provide customer support.

Information Collected Automatically

When you visit our website, basic technical information such as your browser type, device type, IP address, and pages visited may be collected through analytics tools like Google Analytics. This information is anonymous and helps us improve our website and services.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help remember user preferences, improve website performance, and analyze visitor activity. You may disable cookies through your browser settings; however, some website features may not function properly.

How We Use Your Information

We use the information we collect to:

• Respond to your repair enquiries and booking requests.
• Provide repair status updates.
• Send quotations and repair confirmations.
• Improve our website and customer service.
• Comply with applicable legal obligations.

We never sell, rent, or share your personal information with third parties for marketing purposes. We also do not request or store your device passcode, Apple ID, Google account credentials, banking information, or payment passwords.

Device Data & Customer Privacy

Before submitting your device for repair, we recommend that you:

• Back up all important data.
• Remove or note your screen lock PIN or password if required for repair.
• Log out of sensitive accounts whenever possible.

Our technicians access only the functions necessary to diagnose and repair the reported issue. We do not intentionally access, copy, or share your personal files, photos, messages, or accounts.

Third-Party Services

Our website may use trusted third-party services, including:

• Google Analytics – Website traffic analysis.
• Google Maps – Displaying our business location.
• YouTube – Embedded repair videos.
• WhatsApp – Customer communication.

Data Retention

We retain customer contact information and repair records only as long as necessary to provide support, warranty services, and maintain service history. If you wish to have your information removed, please contact us using the details below.

Your Rights

You have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal requirements.
• Withdraw your consent to receive communications from us.

You may contact us anytime regarding your privacy rights.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be published on this page along with the latest update date. We encourage visitors to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us: